IronMountain Solutions (IMS) has successfully attained the ISO/IEC 20000-1:2018 certification for IT Service Management, awarded through NSF’s internationally recognized certification program. This achievement underscores IMS’ commitment to delivering industry-leading services, consistent performance, and continuous improvement.
ISO/IEC 20000-1:2018 is the international standard for service management systems (SMS), outlining best practices for planning, implementing, monitoring, and improving IT service management processes. The certification demonstrates that IMS has established a robust ITSM framework that aligns with global standards for quality and efficiency.
“At IMS, we consistently seek out and adopt best practices that strengthen how we serve our customers,” said Michael Goff, Director of Quality Assurance at IMS. “This certification is another step in ensuring our processes are disciplined, effective, and aligned with our commitment to Extreme Customer Focus®.”
Achieving theISO/IEC 20000-1 certification marks a significant milestone for IMS as it continues to advance its service delivery offerings and support clients across diverse sectors. IMS remains dedicated to maintaining world-class standards in IT service management and fostering long-term value for its customers.